PASSIONDUO Support
PASSIONDUO — The Oracle of Eros
Controller:
JOSÉ SANTIAGO MAS DOMENECH
Support centre:
https://passionduo.app/soporte
Email:
info@passionduo.app
PASSIONDUO is intended exclusively for people aged 18 or over.
1. HOW WE CAN HELP
PASSIONDUO support covers, among other matters, queries related to:
- installation and updates;
- technical problems;
- general operation of the application;
- PASSION PRO purchases and restoration;
- privacy and data deletion;
- frequently asked questions;
- reporting incidents.
2. REPORTING AN INCIDENT
You can write to:
info@passionduo.app
To help us understand a technical problem, it is useful to provide, where possible:
- PASSIONDUO version;
- device model;
- Android version;
- a description of what happened;
- steps that reproduce the problem;
- the exact text of any error message.
Do not send passwords, banking information or intimate content that is not necessary to investigate or resolve the incident.
3. PASSION PRO: PURCHASE AND RESTORATION
PASSION PRO is purchased through Google Play.
If a valid purchase is not correctly recognised in the application, PASSIONDUO uses the information provided by Google Play to recognise or restore the acquired entitlement.
Deleting PASSIONDUO local data does not remove a PASSION PRO purchase managed by Google Play.
4. PRIVACY AND LOCAL DATA
PASSIONDUO does not require users to create a proprietary account.
Version 1.0 stores locally the data needed to maintain profiles, preferences, progress, histories, Radar and game memory.
PASSIONDUO 1.0 does not include advertising, third-party analytics or third-party telemetry.
You can read the Privacy Policy at:
https://passionduo.app/privacidad
5. RESETTING PROGRESS AND DELETING ALL DATA
PASSIONDUO distinguishes between resetting progress and deleting all local data.
The DELETE ALL DATA function removes from local storage managed by PASSIONDUO:
- saved profiles and names;
- local progress and game state;
- game histories;
- Radar information;
- narrative memory, including memory created during the PRO trial;
- local settings.
This operation does not remove a PASSION PRO purchase managed by Google Play.
6. FREQUENTLY ASKED QUESTIONS
Do I need an account to play?
No. PASSIONDUO 1.0 does not require a proprietary user account.
Is PASSIONDUO intended for minors?
No. PASSIONDUO is intended exclusively for people aged 18 or over.
Will I lose PASSION PRO if I delete all local data?
Not as a result of deleting local data. The PASSION PRO purchase is managed by Google Play and can be recognised or restored again where applicable.
Does PASSIONDUO 1.0 include advertising?
No. Version 1.0 does not include advertising.
Does PASSIONDUO use third-party analytics or telemetry?
No. Version 1.0 does not include third-party analytics or third-party telemetry.
Where can I read the Privacy Policy?
At:
https://passionduo.app/privacidad
7. RESPONSE TIMES
PASSIONDUO does not initially establish a contractual response time for support queries.
Communications will be handled according to their nature and availability.
8. CONTACT
Controller:
JOSÉ SANTIAGO MAS DOMENECH
Support centre:
https://passionduo.app/soporte
Email:
info@passionduo.app